Privacy Policy
Information We Collect
We collect information that helps us provide accurate financial analysis and business decision support. The type of data we gather depends on how you interact with our services.
Business Information
Company details, financial statements, revenue data, expense records, and business structure information you provide for analysis purposes.
Contact Details
Name, email address, phone number, business address, and communication preferences to maintain our professional relationship.
Usage Analytics
How you navigate our platform, which reports you generate, time spent on different features, and technical data like IP address and browser type.
Communication Records
Emails, phone calls, consultation notes, and feedback you share with our team to improve service delivery and maintain accurate records.
Automatic Data Collection
Our systems automatically collect certain technical information when you use our platform. This includes device information, browser settings, session duration, and interaction patterns. We use this data to improve platform performance and user experience.
How We Use Your Information
Your information serves specific purposes related to delivering quality financial analysis services. We're transparent about each way we use your data.
- Performing detailed financial analysis and generating business reports tailored to your specific situation
- Providing consultation services and answering questions about your financial data and business decisions
- Maintaining accurate client records and tracking project progress for better service delivery
- Improving our analysis methods and platform functionality based on usage patterns and client feedback
- Sending important updates about your projects, changes to our services, or relevant financial insights
- Ensuring platform security and preventing unauthorized access to sensitive financial information
- Meeting legal obligations related to financial services and business record keeping in Australia
Data Processing Legal Basis
Under Australian Privacy Principles, we process your information based on legitimate business interests, contractual obligations, and your explicit consent. For sensitive financial data, we always obtain clear consent before processing.
Information Sharing and Disclosure
We maintain strict control over your financial information. Sharing only occurs in specific circumstances that support your service needs or legal requirements.
When We May Share Information:
- With trusted third-party service providers who assist in data processing, cloud storage, or platform maintenance under strict confidentiality agreements
- When you explicitly request us to share analysis results with your accountant, business partners, or other professionals
- If required by Australian law, court orders, or regulatory authorities in connection with financial reporting obligations
- In case of business merger or acquisition, where data transfer is necessary but subject to the same privacy protections
We never sell your personal information to third parties. Any data sharing arrangements include comprehensive privacy protections and are limited to the minimum information necessary for the specific purpose.
International Data Transfers
Some of our cloud storage and processing services operate internationally. When your data is transferred outside Australia, we ensure recipients meet equivalent privacy standards through contractual agreements and certification programs.
Your Privacy Rights
You have significant control over your personal information. We've designed straightforward processes for exercising these rights.
Access Right
Request copies of all personal information we hold about you, including how it's used and who has access to it.
Correction Right
Update or correct any inaccurate personal information in our records to ensure data accuracy.
Deletion Right
Request removal of your personal information, subject to legal record-keeping requirements for financial services.
Restriction Right
Limit how we process your information or object to certain uses while maintaining necessary service functions.
Portability Right
Receive your data in a structured, commonly used format for transfer to another service provider.
Opt-out Right
Withdraw consent for non-essential data processing or unsubscribe from marketing communications at any time.
Exercising Your Rights
To exercise any privacy right, contact us using the information below. We'll respond within 30 days and may need to verify your identity to protect your information. There's no fee for most requests, though we may charge reasonable costs for excessive or repetitive requests.
Data Security Measures
Protecting your financial information is our top priority. We employ multiple layers of security to prevent unauthorized access, disclosure, or misuse.
Our Security Approach:
- 256-bit SSL encryption for all data transmission between your devices and our servers
- Advanced firewall protection and intrusion detection systems monitoring for suspicious activity
- Multi-factor authentication requirements for all staff accessing client information
- Regular security audits and penetration testing by independent cybersecurity professionals
- Secure cloud storage with Australian-based data centers meeting ISO 27001 standards
- Employee training programs covering data protection and confidentiality obligations
- Incident response procedures for rapid containment and notification of any security breaches
We regularly review and update our security measures to address emerging threats. In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and take immediate steps to minimize any impact.
Data Retention Periods
We keep your information only as long as necessary for service delivery and legal compliance. Different types of data have different retention periods based on their purpose.
Active Client Data
Financial analysis results, consultation records, and communication history are retained throughout our business relationship and for 7 years after services end, as required by Australian financial record-keeping laws.
Technical Logs
Website usage data, security logs, and technical analytics are kept for 2 years to maintain platform security and improve service quality.
Marketing Data
Contact information for newsletters and promotional communications is retained until you unsubscribe or request deletion.
Backup Systems
Automated backups containing your data are securely stored for disaster recovery purposes and are permanently deleted according to the same timelines as primary data.
Data Deletion Process
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion, though we may need to retain certain information to meet legal obligations or resolve disputes.
Cookies and Tracking
We use cookies and similar technologies to improve your experience and analyze platform performance. You have control over these tracking technologies.
Types of Cookies We Use:
- Essential cookies that enable core platform functionality like user authentication and secure session management
- Performance cookies that help us understand how visitors use our site to identify areas for improvement
- Functional cookies that remember your preferences and settings for a more personalized experience
You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality, but essential features will continue to work. We don't use advertising cookies or share cookie data with external advertising networks.
Children's Privacy
Our financial analysis services are designed for business use and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately for removal.
Parents or guardians who discover that their child has provided personal information through our platform can request deletion by contacting our privacy team using the details below.
Policy Updates
We may update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email notification and prominent website notices.
We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when changes were last made. Continued use of our services after updates constitutes acceptance of the revised policy.
For significant changes that affect how we use your personal information, we'll seek your explicit consent before implementing new practices.
Privacy Questions and Contact
We're committed to transparency about our privacy practices. If you have questions, concerns, or requests regarding your personal information, we're here to help.
support@relilunore.com
Response within 24 hours
Phone
+61487123805
Monday-Friday, 9AM-5PM ACST
Postal Address
3355 Broadarrow Cct
Woodroffe NT 0830
Australia
If you're not satisfied with our response to a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.